We reserve the right to cancel your booking. Show your Flying Club membership card on collection of the car. Read more about delayed baggage. Refunds for lost tickets may take longer as we have to ensure they have not been found and used or already refunded. Please read and take your policy documents with you on holiday. 3rd party taxes, fees and charges collected with the fare, and shown on the ticket will also be refunded. 1.10. This flight will be operated by our partner, Delta, and will occur daily. Bookings made by credit card or debit card no longer incur a fee. Customers can choose from a mix of different vehicles, starting with compact automatics and going all the way to vans. If you are in the USA or Canada pleaseemail: https://www.legislation.gov.uk/uksi/2018/634/contents/made, Unavoidable and extraordinary circumstances, https://www.gov.uk/browse/citizenship/passports, additional cover for skiing/extreme sports/adventure travel, https://ec.europa.eu/transport/modes/air/safety/air-ban_en, Foreign, Commonwealth and Development Office (FCDO). For passengers who booked through a travel agent or tour operator, we will send the notification message directly to the agent/operator via our reservations system. We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. If we or any other person in authority, or any Supplier of any service, is of the reasonable opinion that your behaviour or that of any member of your booking is causing or is likely to cause distress, danger or annoyance to any third party (including being threatening or abusive, upsetting, annoying or disturbing any other traveller, our staff or agents or putting any of them in danger) or damage to property, or to cause a delay or diversion to transportation, we reserve the right to consider your booking to have been cancelled by you with immediate effect. 2. The planned scheduled time of departure and arrival of your flight, The airport and terminal of departure and arrival, The latest times you can check in for your flight, The number of en-route stops or aircraft changes, if known at the time of the enquiry, The name of the operating carrier and the flight number, Your cabin baggage allowance along with your free 'checked in' baggage allowance plus the charges we make for additional and excess baggage, The aircraft type scheduled to be operated on the route, its seating configuration and lavatory availability, if known at the time of the enquiry, Where to find the rules of our frequent flyer programme, Flying Club, Any conditions attached to the fare you will pay including whether or not it is refundable. What visas and documentation do I need to take on trip? In this event we will contact passengers who have booked with us directly, either via our website or our own Customer Service Centre using the mobile telephone number and/or e mail address given to us at the time the booking was made. For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information please visitwww.gov.uk/travelawareand follow@FCDOtravelGovUKandfacebook.com/fcdotravel. You shall have no rights to the proprietary software and related documentation, or any enhancements or modifications thereto, provided to you in order to access this Web Site ("Access Software"). We are able to change the price of your package booking after you have booked as a result of changes: (i) in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources; (ii) in the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or (iii) to exchange rates relevant to your booking. Leisure rate: earn 1000points for rentals in USA and Canada, When booking Alamo with Virgin Atlantic you get:Online Check-Into speed up the process. 3.4. Often passengers holding confirmed reservations and flexible tickets change their plans or don't turn up. Or dive right in to our 2021 holiday offers. If they are unable to resolve the problem, you should contact us straight away on the details shown in your travel documentation and well do everything reasonably possible to resolve your complaint whilst youre on holiday. airlines, boats, ships, inland waterways, trains). For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels. WebThe supply of the service creates an unsafe situation. Please note: If only some members of your party cancel, in addition to incurring the applicable cancellation charges, we will recalculate the holiday cost for the remaining travellers. Rentals on consecutive days without a flight in between will be considered one rental. 1. single room supplements, pursuant to clause 8.2 above. Flight delays and cancellations We are committed to getting you to your destination safely and on time. 24/7 worldwide medical assistance If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted. Failure to obtain an ESTA could result in the passenger being denied boarding by the airline. Pre payable State/Local Taxes and Surcharges. 11.2. The Hertz car rental service is available at every Virgin Atlantic destination plus many others around the globe. With a wide range of vehicles including Premium, flexible booking conditions, Hertz Gold Standard Clean and lots more benefits for Virgin customers, we make sure you can travel safely and flexibly, whenever and wherever you rent a car. Web Up to 10% off your rentals around the year How to Book Enter the Virgin Atlantic Flying Club Customer Discount Programme (CDP). All holidays sold by Virgin Atlantic Holidays are sold subject to ourbooking conditions, which should be read before making an online booking. Cookie statement | 1.1The contents of the Web Site are intended for your personal non-commercial use. Offer valid at participating National locations in Europe and North America. Certain rates, e.g. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. 7.5. If you book arrangements other than a package holiday (e.g. Pursuant to clause 1.6 above and, once the relevant airline/accommodation(s) have released the seats/rooms and associated costs, there may be changes to the total price, flight details (including flight times) and/or accommodation details of your provisional booking. For more information on flights departing from US airports only please see our Contingency Plan for Lengthy Tarmac Delays. 13. 8.3. Refund Policy - Virgin Atlantic These events are usually outside our direct control however we will take all reasonable measures to ensure passengers are kept up to date with the latest information available, and for significant onboard delays, where safety and security restrictions allow, our cabin crew will provide snack refreshments, lavatory facilities, and access to basic medical assistance. We will not be liable for booking errors which are attributable to you and, should you subsequently need to amend a booking that we have confirmed, amendment charges shall apply. For Telephone bookings please provide your Flying Club membership number to the agent. According to Virgin Atlantic flight cancellation policy, you may be able to receive up to 600 (520) per traveller after a Virgin Atlantic cancellation. Only one change of departure date, per booking may be permitted, subject to availability. 'Holiday' means the travel services booked by you and/or any person on your behalf. Cookie statement | You may be able to claim these charges back from your travel insurance. 7. We will help everyone that wants to move their holiday. There's no expiry date to use your Virgin Atlantic Holidays voucher, you'll just need to make sure you book to travel by 31st December 2023. We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. The following terms shall have the meanings set out below when used in these Booking Conditions: 'We', 'Our', 'Us', 'Virgin Atlantic Holidays' means Virgin Holidays Limited. When we are acting as an agent, the Principal providers details will be communicated to you. Be sure to provide your Flying Club membership number at the time of reservation, or when you arrive at National to pick up your vehicle. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, (or your credit card issuer where applicable). (ii) not accepting the changes, in which case you will need to notify us within 7 days of us advising you of the changes to your provisional booking. If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. Some Suppliers may require a cash deposit upon check-in for customers who do not have a payment/credit card. You can earn from250 to 1000points when you hire a car with Avis. Accessibility | However, sometimes this is not always possible for different reasons such as weather, natural disasters and operational issues. As some of the accommodation and resorts featured may lack even the simplest facilities, such as ramps for wheelchairs, lifts etc, it is important that, when booking, you advise us of any disabilities and special requirements to make sure the holiday meets your specific needs. However, you should always verify the information before acting on it, by calling our Telesales Department or your local travel agent. Please note: If you have booked a cruise, any cancellation will incur additional cancellation charges including those in line with the relevant cruise lines charges. Over the past few weeks, we have repatriated our customers from overseas who wanted to come home. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return. In accordance with the cruise lines terms and conditions, you will be required to abide by the cruise lines gratuity / service charge policy and must settle your account in full before disembarking the ship at the end of your cruise. Full terms and conditions can be foundhere. 1.1. 20.1. Find Enterprise at more than 450 locations throughout the UK and at your favourite destinations throughout Europe and North America. Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF. If this occurs overseas then you will become responsible and liable for arranging and paying for your return journey home in addition to any other members of your group who cannot or will not travel without you. When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. These amendments can only be made by calling our Customer Service Centre. Cancel your mileage flight within 7 days of departure and you lose 100% of the miles used As far as I was concerned, this was simply not acceptable. 8.1. It is important to check the details on your confirmation invoice when you get it (or at the time of booking if you book within 12 weeks of departure), to ensure that all the details are exactly as you requested. Alamo Rent A Car, the largest car rental provider to international travellers visiting North America and operating since 1974, is a value-oriented, internationally recognised brand serving the rental needs of airport and downtown leisure travellers. Car hire was with Virgin but couldnt get through on the phone. We will communicate any changes to your provisional booking as soon as is practicable and you will then have the choice of: (i) accepting the changes and paying any increase in price, in which case we will issue a confirmation invoice to you, your booking will be confirmed and the Contract between us shall be formed; or. Once your bag arrives at its final destination, in most destinations, we will return it within 24 hours of its arrival, at no cost to you*. Keep informed of current travel health news by visitingwww.travelhealthpro.org.uk If you would like to make a booking for a smaller group of 25 people or less, please call our 10.1. However, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result. Cancellation policies and other important information. Car By continuing to browse the site you are agreeing to our use of cookies. WebCarriage of passengers and baggage on flights operated by Virgin Atlantic is subject to the Conditions of Carriage. Please also see clause 11.1 (Air Passenger Rights and Air Travel Organisers Licensing (Amendment) (EU Exit) Regulations 2019). Canadian tariffs. You will be charged 100% of the price of all part-used components. Please choose an option below. 4. 2. The exclusions and limitations contained in these Terms and Conditions apply only to the extent permitted by law. Follow the link for more information on our overbooking policies. If we can we will call you to discuss your concerns alternatively, or at your specific request, we will write or e mail you. 1.6. Car hire We will not pay you compensation if we cancel because there has been any fraud or illegal activity involved in the payment of your booking on your credit or debit card. Book your Virgin Atlantic flights for departures in 2022and get a car included. For more details, see ourcookie policy. This will cost 40 each way. TRAVEL AWARE STAYING SAFE AND HEALTHY ABROAD Safety:All cars are on average less than 6 months old and undergo a rigorous 40 point check pre rental service. Renting with Avis brings you fantastic benefits, including: Competitive rates:for daily, weekend, weekly and longer length rentals for Virgin Atlantic customers. Virgin Atlantic All rentals are subject to availability and Alamo's standard Terms & Conditions apply. If the amendment results in fewer people in your booking, then the total price payable for the booking will be adjusted accordingly based on the lower number of people in the booking, which may result in an increase in price per remaining person. A few things to remember about ticket refunds: We are committed to meeting the needs of all our customers with disabilities. If this situation does occur, we will try to offer you suitable alternative arrangements, where we are able to, of an equivalent or higher standard than those booked and, if the alternative arrangements we make are of a lower quality than those you originally booked, we may provide a price reduction. Cancel options - Virgin Atlantic 3. WebBenefits of booking with Travelplus: No amendment or cancellation fees Exclusive Benefits when booking through Travelplus Earn Virgin points Trusted brands - we only use leading car suppliers to ensure you're in safe hands. Customer service plan | Policies | Virgin Atlantic help centre This will be a provisional booking only and there will not be a Contract between us until you accept any changes that may be applicable to your provisional booking, in accordance with clause 1.7 below. We strive to get it right first time, every time. Earn 3 Virgin Points for every euro spent. Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs. Under normal circumstances, we will respond to you within 28 days and at the latest within 60 days of receiving your complaint. Eligible ticket refunds and refunds for lost tickets are subject to a 30 administration fee. 10.10. View and Amend My Booking | Virgin Atlantic Virgin Atlantic Holidays may from time to time change, alter, adapt, add or remove portions of these Terms and Conditions but if it does so it will post any such changes on this Web Site. It is a condition of your Contract with us that you and all other members of your party including all infants and children, are adequately insured from the time of booking and for the duration of your holiday and return. In making a booking with us, the lead name is regarded as having read, understood and agreed to these Booking Conditions on behalf of themselves and everyone else in the booking. WebVirgin Atlantic help centre Claim a refund for flight disruption If your flight has been cancelled or impacted by changes to our schedule If your flight has been cancelled or impacted by changes to our schedule Are you currently away from home? With a wide range of vehicles including Premium, flexible booking conditions, Hertz Gold Standard Clean and lots more benefits for Virgin customers, we make sure you can travel safely and flexibly, whenever and wherever you rent a car. 2022 Virgin Atlantic Airways Ltd. All rights reserved. Bookings made by credit card or debit card no longer incur a fee. Our site uses cookies for various reasons. By continuing to browse you agree to our use of these. 12. 1.3You may however download or copy the Content and other downloadable items displayed on the Web Site subject to the following conditions: 1.3.1The material may only be used for your personal non-commercial purposes. If you, or anyone in your booking party, test positive for Covid-19 and has to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. Once the payment has been made, your tickets will be sent to you with your ticket reference within 5 days [of booking], where upon you will be able to access the Disney Park Pass System. 12.6. 7.2. We reserve the right not to accept your booking at any time up until we have issued a confirmation invoice to you and, in this event, we will refund any deposit and/or payments that you have paid to us. Starting on 11th April 2023, you can fly direct from London Gatwick to John F Kennedy International Airport. Dont forget to: All rentals are subject to availability and Hertz standard Terms & Conditions apply. There may be other charges to pay under our standard Virgin Holidays terms and conditions or on the conditions of carriage for Virgin Atlantic . After departure no refunds will be made on any unused or part-used components of your holiday (e.g. Pointswill be awarded on all qualifying retail and contract rates except tour operator, staff, prepaid, insurance replacement and other discounted rates. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until were able to ring you back. Most changes are insignificant and will be advised at the earliest possible date. SIXT is a leading international provider of high-quality mobility services for business and corporate customers as well as private travelers. You can also view a summary ofEC Regulation. 14.1 If youre in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. Go to Manage Your Booking and retrieve your itinerary details to make booking changes or cancellations. We want you to enjoy your experience with us. In the event that you fail to pay for your holiday by the balance due date, your holiday including your Disney Park tickets will be cancelled in accordance with these Booking Conditions and may not be refunded. Pursuant to clause 7.6 and, in addition to any daily charge, a compulsory service charge of approximately 15-20% often also applies to all bar, spa and salon bills. 3.2. 3. guarantees You can make date amendments free of charge within 24 hours of the booking being made. But if you need more help, just give us a call on 0344 472 9646. The amount of the deposit will be confirmed to you at time of booking. Were a brand thats recognised as a worldwide leader in the car rental industry. Claim a refund for flight disruption Read more. Looking for inspiration? For a 7 night holiday please search for 8 nights. Follow the link for details on how to send us your feedback. Do check before you book and regularly before you travel for updates as the advice can change. In the event of a flight cancellation, a delay of more than 30 minutes or a diversion, we will notify you. General SIXT Terms & Conditions apply. The CARES harness can be used in the Economy and Premium cabins but must be fitted within the last row of a cabin zone. Some airlines and accommodation providers only load their seats/rooms to sell approximately 10 months before the departure. Period before departure when Compensation payable per adult We reserve the right to increase or change the administrative fees referred to above at any time. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Follow Us on Instagram . No licence is granted in respect of those intellectual property rights; and. Earn Points on the total Pay Now car hire booking rates During the promotional period of 12:01AM AEST on 11 August 2022 to 11:59PM AEST on 31 March 2023 (Offer Period), Velocity members will earn Velocity Points at the applicable base earn rate for the full listed purchase price of their Pay Now car rental bookings booked via Delays and disruptions are a frustrating but sometimes inevitable part of air travel. 1. 10.6 If your booking is cancelled you can either have a refund of all monies paid or accept an alternative booking of comparable standard from us, if we are able to offer one (we will refund any price difference if the alternative is of a lower value). The lead name on the booking must also promptly update us of any changes that may occur after booking but prior to departure. Remember that the lowest fares have less flexibility. You must check the current price and all other details relating to the travel arrangements that you wish to book before you make a booking with us. From time to time we may offer different fares. There must be 1 adult per child under two years of age travelling, please adjust your passenger number, To book online please select a maximum of 9 passengers, to book 10 adults or more please call 0344 557 3978. The Package Travel and Linked Travel Arrangements Regulations 2018 can be found at -https://www.legislation.gov.uk/uksi/2018/634/contents/made. Car rental booked as part of holiday packages and certain other discounted rates do not qualify for points. It is possible that flight times may be changed even after tickets have been despatched we will contact you as soon as possible if this occurs. If you request to change all names on a booking, this will be considered as a cancellation and new booking and full cancellation charges will apply. If you are not a resident of the country you have arrived in, we will promise to reimburse you for the reasonable receipted costs you incur when buying essential overnight items such as toiletries, nightwear etc. Please note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurance company. Pursuant to this clause 12, we reserve the right to make a claim against you for any loss, damage, cost and/or other expense (including legal expenses) incurred by us arising out of or in connection with your behaviour (or that of any member of your group). Explore our destinations and holiday types and save your faves to your very own Wishlist. For specific entries or formats, please Cancellation fees will also be payable in regard to the people who have cancelled their place in a booking. With over 5000 locations in 168 countries, find the car you need wherever you need it and earn Virginpoints every time you rent with Avis. received cancellation confirmation mail mail had a voucher instead of the refund (trap 1) had to go online and cancel the voucher to get the voucher refunded (trap 2, what an odd phrasing!) years of age may be subject to additional costs. For children invoiced at reduced rates, compensation will be paid on a pro-rata basis of the adult rate. When you book your flight directly from us, upon request our Customer Service Centre can advise you: Very occasionally, operational situations along with unforeseen or extraordinary circumstances require us to significantly change the scheduled departure and arrival dates and/or times of a flight after the booking has been made. For the latest information on Covid-19 you can check our FAQs here.. 12.7. If you need flexibility, make sure you pick a Ticket type which 10.4 We will also pay compensation as detailed below, except where the significant change is due to unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Passengers who have purchased a 'through ticket' and miss an onward connecting flight because the Virgin Atlantic flight was cancelled or delayed will be rebooked on the next available flight, subject to availability in the same ticket class, without penalty. This is how it now works: Economy Light tickets get a seat allocated at check-in, but passengers may also book a preferred seat for cash in advance if they wish. These booking conditions, together with our Privacy Policy, our website terms and conditions of use (where you have made a booking via our website), the Useful Information, together with any and all information that we provide to you in regard to your booking, form the basis of your contract (the Contract) with us. Points cannot be earned where a corporate partner's policy preventspoints being awarded. Please see our booking conditions for information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk, The VHQ, Fleming Way, Crawley, West Sussex

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