Do you prefer a smoking or nonsmoking room? Repeat A: I need to make a plane reservation. MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5 Receptionist: Check-in for you on Friday can be any time after 3:00 p.m. Check-out will be on Sunday before noon. Reply. I can't handle that smell. Hotel Receptionist: May I have your name please? Taking and making reservation script - SlideShare Comments, requests, suggestions, drop them in the comments. This form will provide you with the travel details, accommodation information with your . Here at A Courteous Communications we offer affordable rates with no long-term commitment required. Guest: Can you give me name and phone number of a mid-range hotel where I may get single room on that day? Mr. Abrams: My wife and I will be visiting the city, but a room with one bed will be just fine. Whether you own or manage a hotel, motel, or hostel, streamline your booking process with our free Hotel Reservation Form template. Step 2: Empathize, apologize or assure (whichever applies). https://esllab.b-cdn.net/audio/mp3/flight.mp3. Caller: Whoo. The flight leaves at 16:45, and your arrival in Sydney will be at 9:25 a.m., local time. November 25, 2019 at 8:18 pm . May I help you? This is the front desk. Goal: Pacify the irate caller, Resolve the issue of the customer and Establish rapport. How can I help you? All of the following are amenities the hotel offers its guests except: At what time can Mr. Abrams check into the hotel on Friday? Cancelling Hotel Reservation (Telephone Call Script) - YouTube B: Fantastic! Now, sir, do you have a preference for smoking or nonsmoking? For how long does Mr. Abrams plan on staying at the hotel? 2. HOTEL RESERVATION MOCK CALL SCRIPT (TMP2) AGENT: GOOD MORNING! A bellboy will bring your bags up shortly. B: One minor problem, sir. Could you tell me when you need the room? Thats flight 1070 from Salt Lake City to New York, Kennedy Airport,transferringto flight 90 from Kennedy to Helsinki. A: Maybe. Man: Well, how much is the non-smoking room on the 20th? Try to understand this conversation: Guest: "I want to make a reservation" If your calling guest has a message for a specific department or employee, we will text or email the message to the recipient immediately after hanging up. Conversation: 2. Making a Plane Reservation - ESL Fast https://esllab.b-cdn.net/audio/mp3/hotel1.mp3. Randall Davis. Virtual Hostess: We close at 11:30 pm tonight. Let me check what flights areavailable. Receptionist: We can handle payment upon your arrival on Friday. A: Certainly. B: I hear you, sir. Is that acceptable, sir? AGENT: ALRIGHT! When does Mr. Abrams plan on giving the hotel his credit card information? Just give me a minute, let me check. Please note the number. %PDF-1.5 % All rights reserved. Virtual Hostess: Thank you, Ted, thats Robinson, R-O-B-I-N-S-O-N. Is that correct? Hmm, hmm . 2 Hotel Conversation in English Room Reservation Dialogues, Our Non English speaking hotel and restaurant workers really like our, Script 1 Successful Hotel Room Reservation Conversation in English, Script 2 Unsuccessful Hotel Room Reservation Conversation in English, F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology, Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Job description of a hotel telephone operator, Hotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, What is Continental Breakfast Ultimate Guide, Dialogue Offering Conference Facilities, Hotel Housekeeping Conversation: English Dialogue, Dialogue: Couple Comes in Restaurant Without Reservation, Dialogue: Guest Becomes Angry for Extra Charge. We look forward to receive you on 4th April. Here at A Courteous Communications we offer affordable rates with no long-term commitment required. Try us out for a month and test drive our amazing hospitality industry-specific services to see how we fit in with your on-site staff. What time are both check-in and check-out? Alex Thank you. Here we will share 2 real life scenario. Front Office Practical Role Play Scripts for Hotel - SlideShare I'd like to make a reservation for this weekend. B: The price will be $308 a night. Mock Call Practice | Hotel Reservation | Short Version - YouTube After a reservation is booked, we will add the customer information into your calendar and we can even send a notification via text or email to the appropriate shift manager. A: I need to reserve a room. Customer's Profile: Male, Age is 50-60yrs old, partially deaf and irate. The reservation includes only breakfast Hotel Reservation Dialogues These are two Hotel Reservation dialogues that can help you create your own. Diego Guerra says: This is awesome, you are really talented, it is like a real scene. Review the key vocabulary and the sample sentences. It is Hotel ABC. RA: Certainly ma'am, May I first know your name ma'am and where you are calling from? This is Capitol Hotels in Washington, D.C. How may I help you? 39 effective call center scripts your agents should be using - Zendesk Is there anything else that you need at this point in time? Please answer all questions about the text: Press Enter or Space to show volume slider. B: No problem at all. Travel Agent: Okay. What did the agent do well in the call? Hotel PQR, Reception. MOCK CALL PRACTICE VIDEO 5 - This is my fifth mock call interactive session wherein I show a mock call scenario and you, the viewer, will answer some guide questions on the comments below. I would like to book a room for next week. Guest: Good Morning. Cloudflare Ray ID: 7c0e004e9e22d3f4 B: Great! Cherry: Hello, Miss Walker. Guest: Why not? Focus on One Sales Strategy at a Time to Prevent Overwhelming Sales Reps STEP 2 - Let the customer know what happens next (and include a timescale - so they can go about planning their busy lives). A: I'd like to reserve a hotel room. is closed for the season. Hotel Reservation Dialogue #1 R: Good morning. I see. Also, there is internet available in the lobby 24 hours a day. A: Certainly. Customer Service Phone Call Scripts, Templates, and Examples - Gladly Mr. Abrams: Hi, Id like to schedule a reservation for this upcoming weekend from Friday night until Sunday. Travel Agent: Okay. Hope to have it up by end of the year (December 2019) OR early next year (January 2020).You might also be unable to access my shop if you want to purchase my eBook or if you want to download my FREE SURVIVAL GUIDE. Read the complete Terms of Use for more information. Lonnie This Friday. 2. This is XXX hotel. 504K views 1 year ago Mock Call #9: Hotel Reservation. By the way, how much is it? N4dq6FVni8E1^ms[B3O8tXw@'FZM/$vL51DD. PS: IMPORTANT! A: I'm planning to visit New York from Friday, April 14 until Monday, April 17. Mock sales calls should be part of onboarding, training, and continuous development. Sample Call Center Script: A Hotel Tanya Thank you for calling Lindenwood Hotel. Appointment-setting Sales Script B: That's 626-555-1739. Thanks for calling. Guest: Great. GUEST: I AM CHRISTIAN LABONETE. Hotel Reservation Form Template | Jotform I urgently need a single room for 1st January. B: Nonsmoking. B: Let me repeat that: 626-555-1739. 7 Outbound Sales Call Script Examples (+ Free Templates) %PDF-1.4 Your flight under American Airlines that was. Now that you have a basic overview of how the answering service works, we want to give you an insider look into a conversation. Do you have a cheaper room available either on the 20th or the 22nd? A HOTEL TELEPHONE CALL FOR RESERVATION SCRIPT.docx - Course Hero Caller: Uh, well, Id like tocatcha return flight on the twenty-ninth. Step-2: Greet the guest properly. I'm Michelle, at your service. I will also be sure to include our address so you can find us easily. A: That sounds fine to me. Virtual Hostess: It has been my pleasure. My phone number is 626-555-1739. M-FG3Hdjo%+Z3DDE}h!9Sc 0?Z$:YfZ^|]+"4DU$X}th cLL+x#'YQ9j=*U4[xPR ;uVt1a|M0)GCYvLLhh]5Dm)VBhV|kQlT"3y*F1L!0QmdZ q6a!bfcay The guest wants to reserve room for her husband. I can text you our address so that you can easily find us with a Google maps if youd like. AU2(^Hx oI]$T What time do you close tonight? A: My name is John Sandals. A: Sure! The flight number is NWA 476. A: Right now. The IIPS Framework. Caller's Profile: Female, 20-25 years old, nervous. I plan to be there in April from the 14th to the 17th. Would you like to make a reservation? Guest: Actually 5th April is my husbands birthday. Now all I need is your phone number. We look forward to seeing you in New York! Let me check and see what rooms are available. Hotel Reservation Dialogues - EnglishPost.org Would you prefer smoking or nonsmoking? [Okay] And when will you be returning? I hope you and your wife enjoy dinner tonight and have a wonderful time for the remainder of your vacation. Listen to the recording on travel arrangements and read along with the conversation. 2 Hotel Conversation in English - Room Reservation Dialogues Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. B: Most of our clients prefer nonsmoking. What was the customer's concern? 26 0 obj <> endobj Hotel Clerk: All right. Calling Diner: Oh wow, that would be great. Mr. Abrams: Okay, thats fine. A: I have no problem with that. B: Not a problem. All we need now is a phone number. Here are some closing phrases we recommend if the call ends with a successful resolution, a frustrated customer, or an unresolved issue. Receptionist: Enjoy the rest of your week! Yes. Love you! (After few seconds) Yes, a few double bedded rooms are still vacant on 5th April. Travel Agent: Sure, no problem. Your reservation is in our computer. Do you need our services? You can collect your ticket at the airport booking-office number 4. G: Hello Good Morning Zerah, I would like to reserve a room please. . Guest: Well, a double-bedded room with AC and other facilities at least. Calling Diner: Wow, that sounds incredible. If you're the agent, what will you do differently? Have a wonderful rest of your day! This is Tanya. Successful resolution Thank you again for calling [Company Name]. My name is Michelle. Check your understanding by answering the questions about the text. Mock Sales Calls: 10 Step Guide With Tips, Scripts, and Examples for 2022 So, we again recommend you to read these guides: Click Here to Watch Our Free Video onHotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, I love this, thank you very much for this is a very good work.. We are really grateful for your help, We are very happy to know that you find this helpful. Your reservation is all set except for your phone number. Do you find that acceptable, sir? And the view of the city is great, too. Thank you so much for choosing our hotel, sir! "Hotel Reservation - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel reservations and read along with the conversation. Here at A Courteous Communications, we have state of the art technology and software that allows us to synch up to your reservation book. All rights reserved.eslfast.com. B: Each night will be $308. Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th. me to have a short recap of what we have discussed today. An online hotel reservation form is used to track bookings and manage reservations through a hotel's website. Hotel Customer Service For Best Customer Experience | Zendesk B: Sir, I'm Michelle, and I run the front desk. Download PDF CALL CENTER MOCK CALLS SCRIPT SAMPLE - TECHNICAL SUPPORT Situation: A customer is calling about his Internet service. Calling Diner: No Sara, youve been great. I'm Michelle, at your service. Tanya What are the dates you will be visiting with us? Caller: Alright. HOTEL RESERVATION MOCK CALL SCRIPT.docx - Course Hero Allow us to walk you through how we answer calls for restaurants so you can fully understand key guest services that we bring to the table. your phone number is (718) 204-0341. Yes, but you will have to confirm this reservation at least two hours before departure time. B: Perhaps you didn't know that we have new room rates. Guest: 257 Park Avenue South, New York, NY 10010, USA. Guest: No sorry. Call Center Script Example for our Restaurant Customers What is it? We look forward to seeing you in New York! Now, Mr. Sandals, about the room, smoking or nonsmoking? We look forward to seeing you! Could you please tell me your name? Your new virtual hostess team will even be able to help answer calls from your on-site staff 24 hours a day, 7 days a week. Goodbye. A: I need a room for a few days. U[w[.9{x-sb05xj/6v2v~@l." OCo\=,d{fDJsdLNsaGadFr&y15GRp:tLpv`x_bQ 'btOEJ-'x Receptionist: I am glad that I could help you today. HANDLING RESERVATION CALL | HOTEL RESERVATION - YouTube 0:00 / 4:06 HANDLING RESERVATION CALL | HOTEL RESERVATION 5,027 views Dec 15, 2020 67 Dislike Share Save maricrisvm 806. Hotel Room Service - Script - Randall's ESL Cyber Listening Lab stream Randall Davis. Below is acall center script exampleshowcasing some of the services we can provide to your restaurant. A: Of course! lets them know that it doesn't matter that you don't know the answer because you're going to do whatever it takes to find out for them. THIS IS NIA SPEAKING. Learn how your comment data is processed. A: I hate cigarettes! A: Possibly. But if you don't travel on the coach you should arrive at the airport before 8.30am. I guess hill view will be splendid. Oh, and Id like the cheapest flight available. B: Thank you, Mr. Sandals. Would you like a smoking or nonsmoking room? But yes we can provide you our suitrooms. John says to break up the phone call into four main sections. It's area code 626-555-1739. endstream endobj startxref Reservation Officer: Sure madam. Goodbye. It looks like we have several rooms available. Guest: Its S-T-P-H-A-N-Y and then R-O-S-E. Hotel Receptionist: All right, Ms. Stephany. I'm John Sandals. Read the complete Terms of Use for more information. A: Sure, John Sandals. Hotel Clerk: How do you spell your last name, Mr. Maexner? We highly recommend you to read these following tutorials for better understating the topic: Background: The reservation official of Hotel PQRis talking over telephone to a guest who wants to book a room. Hotel Clerk: Okay, we do have a few rooms available on the 20th; were full on the 22nd, unless you want a smoking room. Mock Call Script with Call Flow Guide: Hotel Booking Part 2 Kwestyon 397K subscribers Subscribe 16K Share 546K views 2 years ago Mock Calls with Call Flow Guide This is a booking. Virtual Hostess: And do you have an email address or cell phone number I can send the confirmation to? Is it ok? Our call center agents will be trained on this information in order to properly assist your calling guests. Could I have your full name, please? Talking over telephone needs skill, knowledge and training. B: Thank you so much, Mr. Sandals. I am Taylor Isabel. Welcome to the Westin Hotel C: Hi, Good morning. Hold on for few seconds. Caller: Well. My name is Michelle. Your reservation is now verified, so all I need is your phone number. You might notice that in the description above, it still shows callcenterninja.com. B: The price per night is $308. Goal: Get all the important information from the caller. Hotel: Should you have any questions or requests, please dial 'O' from your room. We hope that this insider information andcall center script exampleshowcases the virtual services we can bring to your restaurant. ezekiel mae says: Do you have mock call for retail services. But I like nature most. Please tell me how can we help you. My name is Sara; how may I help you today? Receptionist: Good afternoon! Someone will give you a call momentarily. A: Definitely nonsmoking. Go-To Scripts for 16 Tricky Customer Service Scenarios Client: The Center of Travel.com. Guest: Yes, thats right. may I help you ? Goodbye. Thank you so much. Let me have your address, please? FB PAGE: http://fb.com/reaninjaFB GROUP: http://bit.ly/CCN-FB-Group-NewbiesMY PERSONAL CHANNELS: VLOG: http://youtube.com/ReaAlducente07INSTAGRAM: http://instagram.com/reagenes---MUSIC: https://www.soundcloud.com/iksonhttps://www.bensound.comIf you like this kind of content, please consider subscribing to my YouTube channel and sharing it with people you think can benefit. Well, lets go with that. Are these facilities available for all hotel guests? Hotel Reservations - Script - Randall's ESL Cyber Listening Lab Hotel Clerk: Oh, sorry. A: I need a hotel room. Institute of Hotel Management, Hajipur Front Office Practical Kit Praveen Jha, Senior Lecturer, Institute of Hotel Management, Hajipur, Vaishali, Bihar Praveenjha1971@gmail.com; Hospitality Career Guide Blog Page 34 5- Repeat the surname, room number and time of the requested wake-up call in order to assure the guest that all details are . : Good morning sir. I also want to hear your input about the call and to help you learn to evaluate and assess calls. Thank you very much. All rights reserved. Let me see here. Hotel Receptionist: Good Bye, MrsStephany. Save my name, email, and website in this browser for the next time I comment. B: 626-555-1739. 43 0 obj <>stream Hotel Clerk: Okay. Customer Service Call Scripts for Handling Several Customers at the Same Time. Thank you for doing business with us, Mr. Sandals. Call Center Mock Calls Script Sample | PDF | Telecommunications That's S A N D A L S. Lets go withthe cheaper flight. If there is an emergency situation, we can transfer calls from your FOH or BOH staff to emergency service technicians and handle conference calls. A: That's a reasonable price. 2. Calling Diner: Perfect and thanks for your help. See you again! Could I have your name, please? Dont worry. 00:00 00:00 Woman: Hello. B: That should be no problem. Hotel Clerk: $80 dollars, plus the 10% room tax. Do you prefer a room with the view of the swimming pool or the hill madam? A: Sure, John Sandals. A: Of course. May I know the specific date for the reservation? UNINTERRUPTED VERSION OF THIS MOCK CALL: https://www.youtube.com/watch?v=XHvJeSgwii0DO NOT watch this mock call like an outsider. . In our todays Hotel conversation in English guide, we will share dialogue between guest and receptionist. It was a pleasure. Will that be acceptable to you? MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5 B: Hello, Mr. Sandals. A: I quit smoking, so nonsmoking. B: Very good. READ BELOW. Caller: Whoo. Tanya That's Friday, the 27th? Your room tariff will be US $90 per night including taxes with the complementary breakfast at our ABC (Name of the restaurant) restaurant. My name is Michelle. B: I'm happy to hear that, sir. A: That would be 626-555-1739. Listen to the recording on hotel reservations and read along with the conversation. Please tell me the days you'll be here. May I ask you for a special favor? May I help you? A: Hi there, I want to reserve a hotel room. Understand who your customers are Keeping track of who stays at the hotel, with tools like sign in forms, surveys, and email lists can help hotels create experiences that meet their customer's needs. Reservation Officer: Sure Madam. Mock Call Tips and Scenario: Complete Guide to Pass & Get Hired You take care. Our Non English speaking hotel and restaurant workers really like our Hotel English Dialogue series. The 21st of May, right? Give us a call at 1-800-785-6161 to speak with an account specialist and get your custom quote today. Would you care for a room with a balcony? HANDLING RESERVATION CALL | HOTEL RESERVATION - YouTube B: That is what I am here for. The Best Call-Closing Statements - With Examples - Call Centre Helper f&!bLEL `'E9xq 1. Making Room Reservation on Telephone (Practical Training) GUEST: I'D LIKE TO RESERVE A ROOM FOR TWO PLEASE. Spellman, and your address is 5017 Broadway Woodside, New York (NY), 1137, and. Man: Oh, thats a little too expensive for me. Tanya And how long will you be staying with us? Calling Diner: Hi Sara, my name is Ted. A: Yes, that'll be just fine. What kind of room does Mr. Abrams request to stay in? ---NEED SOME HELP IN GETTING HIRED? A: That price is perfectly acceptable. Virtual Hostess: We most certainly are, Ted. What is your destination? Would you like me to book a reservation for you and your party for a specific time? Phone Conversations, 8. Booking a Plane Ticket A: No problem. Hotel: At midday, sir. Taking a Hotel Reservation in English | English for Work | EnglishClub :) Thanks so much for watching. Bill Oh excellent. If you provide us a list of your backup staff, we can then initiate the phone tree to find a replacement for that shift. Lonnie Yes, I would. scheduled tomorrow, December 28, 2021 at 7:00 AM was cancelled. Sunnyside Inn. Now, is a queen-size bed okay? Your name is Sabrina. Reservation Officer: I can understand your urgency madam but I am very sorry. The complete conversation between the man making the reservation and the hotel receptionist is included. Now, do you approve of a single queen-size bed? A: I will be traveling to Aspen, Colorado. Guest: Ok, and what time is check-out? The caller can't stay on the September long weekend because the hotel. B: Okay, Mr. Sandals. To start, we will prepare our award winning lobster bisque, followed by our signature cut prime New York strip and for dessert, a perfectly prepared Crme Brle. Hotel Clerk: Well, would you like a smoking or a non-smoking room? <> Can I book a reservation for 2 at 9:00 pm? STEP 4 - Finish with a courteous call-closing statement. Caller: Alright. The Ultimate Script for Selling Tour Packages Over the Phone Kapag mock call po ba may script na ibibgay? Mr. Abrams: Thank you! Travel Agent: It's only $980. :)WATCH THE ENTIRE PLAYLIST HERE: https://www.youtube.com/playlist?list=PLpEXFgzuDIjCoZSWMqX2joP0FDL24h7u6Here are the guide questions (also on pinned comment): 1. % May I have your full name, please? 2. Call us! Hotel Receptionist: What type of room do you like to reserve, mam? This allows your new virtual hostess team to book and handle reservations in real-time. Virtual Hostess: Thank you, Ted. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Explore the latest videos from hashtags: # . B: It's $308 a night. Let's go with the cheaper flight. %%EOF Information gathering (45%): Learn about the customer, their group, and the kind of experience they want to have together. B: I have booked you on your flight at a great rate. 2017-2023 Lingua.com. This website is using a security service to protect itself from online attacks. Travel Commercial Sample Script | Voice Over Sample Scripts Let me see. (OPPORTUNITIES)5. to change a reservation. B: We have new room rates, sir. Discover short videos related to mock call for hotel reservation script exercise on TikTok. The hotel stay also includes breakfast. Lonnie Virtual Hostess: Thanks Ted, you too and dont hesitate to call if you have any other questions at all. Watch popular content from the following creators: Beauty and the Best (@beautyandthebest100), Beauty and the Best (@beautyandthebest100), Sam Jarman(@sam_jarman), Sammie Kahkola(@sammiekahkola), John Liang(@johnsfinancetips) .

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