Bruno Mars Tickets. By Rhona Shennan 23rd Jul 2020, 3:38pm We endeavour to rearrange delivery with the customer or arrange a collection point. Carnaval Barranquilla Tickets. BTW the tickets were available also the same day of the concert. The Viagogo website explains that if an event hasn't been cancelled outright, customers will not be offered a refund. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. . Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. I was promised a refund because the tickets I bought were corrupt. The Weeknd Tour 2023. administrator or law firm. Go on and tell us about your poor consumer experience. They did not send me my ticket information until the day before the concert. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. 2.1 Requirements. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Report Fraud We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Unfortunately it might take a lot of back and forth communication. the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. 5.1 Investigations. Eric Clapton Concert Tickets. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Viagogo | ProductReview.com.au National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. Andr Rieu Tickets. My partner has a job where he is required to go away at the last minute. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. 4.2 Stolen Property. 4. Case Name & No. 2.16 Claims under the viagogo Guarantee. We will not allow You to buy or sell tickets before You have registered with Us. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. Viagogo | Complaints | Better Business Bureau Profile 1,779 reviews for Viagogo, 1.3 stars: '1. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). If an event is moved and you cannot make the rearranged date, you should be entitled to . What We Do. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. We may also first deduct any amount you owe us from any amount we owe you. The whole ordeal cost me almost a thousand dollars. To register, You must provide your real name, address, phone number, and email address. Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. viagogo - Buy & Sell Concert, Sport & Theater Tickets Provide the information they might require. Carnaval Barranquilla Tickets. Send us your story with as much detail as possible to fill out our investigation. Suggested Article: Verizon Wireless SMS Refund Settlement Details. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. All Rights Reserved. 2.7 Payment Authorisation. Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. All redress are non-exchangeable/non-refundable.. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. Nelnet Servicing Data Leak Your Personal Information At Risk! Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. They were instructed to mail the tickets to Ireland by five days time, a deadline . It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? Hombres G Tickets. Romeo Santos Tour 2023. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. We will also add Tax on our fees as applicable. The Weeknd Concert Tickets. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. This will be posted quickly, exposing the company and letting others see what happened to you! As well as charged me double the amount. We would like to show you a description here but the site won't allow us. After realising the scam and contacting them, they made it very clear that they will not refund or . 3. We cannot control the policy of third-party resellers.'. Getting a refund on an event ticket - Citizens Advice Viagogo will never pay you after you sold your tickets and you can never get back your money. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. Jay Chou Concert Tickets. 5.Select 'Item dispute', click Continue and follow the on . The 33-year-old announced . A Viagogo spokesperson told us: 'Any ticket restrictions are clearly labelled at the top of our website. Generally; My event is cancelled or postponed - What do I do? ! All sales and bids are final. 6.5 Tax Indemnity. You will need a username and password to access the Site and use the Services. However, the Viagogo refund cancellation class action lawsuit argues that this is in direct conflict with the companys stated policy. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Piggyback tickets may not be sold in the same listing. The difference between 'cancelled' and 'postponed' events is . Ticket-holders to postponed events will be able . If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. How to get a refund from Viagogo - Quora If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. 3.3 Laws and Regulations. 6.10 Notices. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Even after I provide my bank statement to them and their . If so, you may be forced to pay for replacement engines and repairs out-of-pocket. Gather all the information you have on the purchase. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. Red Hot Chili Peppers Concert Tickets. Terms and Conditions - viagogo ticket exchange 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. Pretty straightforward, you'd think? When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Viagogo will keep saying they already paid you but they will never show you the proof of payment. We may investigate complaints and violations of our policies. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. That's not something you're likely to shake off. Waste Management Phoenix Open Ticket. It's unlikely you'll get the delivery costs or booking fees back, though. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. expected to be mailed out. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. This charge is in addition to the amount originally paid for the tickets. Which? Leave us a message by clicking the Contact Us button. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . Viagogo 'refusing to refund fans' for gigs cancelled in pandemic Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. Terms and Conditions - viagogo ticket exchange You consent to the exclusive personal jurisdiction and venue of Swiss courts. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Festival de Vina Tickets. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. Tickets for Waste Management Phoenix Open. Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. It will stay valid for the new date. Which? Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. Moreover, this appears to have been Viagogos policy for an extended period. You will be entitled to a full refund or a 120% voucher. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. However, despite the official announcement . . The tickets were bought by me as a present for my mother and parents-in-law. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. 6.1 No Warranty. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. 6.6 No Agency. You may find other users information to be offensive, harmful, inaccurate, or deceptive. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. If you fancy a viagogo event roulette then use this company. I have lots of interesting documentation. Section 75 - Tickets bought from Viagogo and concert cancelled CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. Viagogo denies withholding refunds for gigs hit by coronavirus If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. . We do not control the information provided by other users which is made available through the Site. 1.2 Ticketing Exchange. Anna Netrebko concert canceled by Taiwan orchestra This does not prevent us from varying these terms without reference to them. 2.3 Username and Password. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. "If . 1.1 Introduction. Coronavirus outbreak: cancelled or postponed events - can I get my money back? viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). It states that if an event organiser offers tickets to . Ticket Buyers Left 'Holding the Bag' After Viagogo Changed Refund NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. Taylor Swift Tickets. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. the price it is sold for on the primary market). Elton John Concert Tickets; Andr Rieu . 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. But Which? Justin Bieber Seemingly Cancels Remaining Justice World Tour Dates Amid Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. A Which? Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. I'm Travelling - where and when will I receive my tickets? Viagogo denies withholding refunds for gigs hit by coronavirus How do I find tickets I've already downloaded? The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws.

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